IT Support Technician(On-site)

Company: Axiom Technologies
Location: Wilmington
Posted on: April 5, 2025

Job Description:

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Please ensure you read the below overview and requirements for this employment opportunity completely.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Desired Experience:
Computer OS/Peripherals troubleshooting
Handling Different PC Operating Systems ( Windows 7/8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Who You Are

Reliable transportation
Flexible schedule and commitment to work on demand when required
Resilient and able to face and resolve conflicts.
The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
Customer-oriented and cool-tempered.
Works well under pressure.Pro-active/Self-starter.Team player.

Personal Attributes:

Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well-organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PC/Laptop hardware
PC/Laptop peripherals, including printers
Mobile devices

Basic knowledge of:

Active Directory
Exchange
Apple OS
SCCM

IT Qualifications

At least one of the following:

PC/Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification

Experience in a similar role

2+ years of relevant experience.
Ready to travel 10-20 Miles as per the requirement

Perk & Benefits

Flexible Work Arrangement (Rostering System)
Experience an array of different IT projects/work cases
Be your Own Boss! (Take IT requests/work cases of your own choosing)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.

Keywords: Axiom Technologies, Wilmington , IT Support Technician(On-site), Professions , Wilmington, North Carolina