INFORMATION PROCESSING TECHNICIAN

Company: State of North Carolina
Location: Wilmington
Posted on: October 9, 2024

Job Description:

Salary: $38,516.00 - $67,404.00 Annually

Location : Wake County, NC

Job Type: Permanent Full-Time

Job Number: 24-12517 HQ

Department: Adult Correction

Division: Rehabilitative and Correctional Services

Opening Date: 10/03/2024

Closing Date: 10/17/2024 5:00 PM Eastern

Job Class Title: Administrative Specialist II

Position Number: 65013458

Section: Comprehensive Health Services

Salary Grade: NC09

Description of Work

Internal Posting - This position is open to current DAC employees only.

This is an anticipated vacancy. 10/10/24.

The primary purpose of the Information Processing technician is to promote and support the Health Care Electronic Record for Offenders (HERO) system, as well as provide Help Desk support to health care staff from all NC DAC facilities, vocational centers and other users.

The position must possess the technical and computer skills necessary to provide consultation, support, and/or training to the end users of the electronic health care record. Typical work activities for this position include the following: monitor, respond to, and provide solutions for the Electronic Health Care Record support requests received via phone, email, or by electronic Help Desk Requests and provide responses in a timely manner. Work with the Health Care informatics team, IT staff and vendors as necessary to resolve problems and fulfill service requests, documentations taken, and confirm user satisfaction. Additionally, this position will be expected to have an understanding of basic troubleshooting techniques and principles, work independently to resolve routine non-complex tasks, participate in small projects, develop health care data collection systems and compile reports for management.

Further responsibilities of the employee include utilization of other computerized mainframe systems and software packages in a WINDOWS environment and other systems such as Novell, Outlook, Microsoft Office and the electronic healthcare record program. The applicant should promote open communication, teamwork and have strong organizational skills. Position directly supports the Clinical Informatics Consultants and Clinical Informatics Director, as well as acts as a liaison between the Informatics Team and DAC Health Services Staff.

This is a full-time position (40 hours per week) with
Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess the following:

• Documented experience using computerized patient charting system or electronic health record
  Minimum Education and Experience Requirements
  
  High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
  Supplemental and Contact Information
  
  Come Join Us To Make A Difference
  
  Department of Adult Correction is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
  
  The Division of Comprehensive Health Services is dedicated to providing evidence-based, compassionate, and constitutionally-consistent medical care to all offenders in custody. Their goal is to ensure that all offenders receive full-spectrum medical care from the time of entry until their release.
  
  The team of physicians, nurses, behavioral health services, dental services, psychiatric services, pharmacy services, and licensed healthcare administration services work together to provide emergent, acute, routine, and chronic health care, as well as preventive medicine at all prison facilities. They also coordinate with specialists and other clinical consultants outside of prisons throughout the state to ensure comprehensive health and well-being towards a safe transition from prison, improving public health, and decreasing recidivism.
  
  The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
  
  DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
  
  It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
  • Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
  • If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
  • If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:
  • The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent, Detect, and Respond to Prison Rape. Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction:
    Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click Application Status. If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.
    
    For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Monique Cowan @
    
    NOTE: For temporary, contract or other supplemental staffing appointments:
    There are no paid leave, retirement or other benefits associated with these appointment types.
    
    For permanent and time-limited appointments:
    Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
    
    01
    
    Are you a current DAC employee?
    • Yes
    • No
      
      02
      
      Do you have experience using Health Care Electronic Record for Offenders (HERO)?
      • Yes
      • No
        
        03
        
        How many years of experience do you have with HERO?
        • 6+ years
        • 3-5 years
        • 1-2 years
        • Less than a year
          
          04
          
          Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the position for which you are applying).
          • Yes
          • No
            
            05
            
            If you answered yes that you have been convicted of an offense against the law other than a minor traffic violation, please explain the nature of the conviction(s) and the date(s).
            
            06
            
            Answers to supplemental questions are not substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
            • Yes, I understand.
              
              07
              
              Have you provided such information within the body of the application? (Information should be provided in the appropriate areas, to include the following: Education-including high school, Work Experience- each position should be listed separately, Certificates & Licenses, Skills).
              • Yes, I have documented all information within the body of the application including work experience, certificates, licenses, and skills.
                
                Required Question

Keywords: State of North Carolina, Wilmington , INFORMATION PROCESSING TECHNICIAN, Professions , Wilmington, North Carolina